Frequently Asked Questions

• 5-10 business days for reordered designs (logos we've printed for you previously). Add 1-4 extra days for projects with new artwork.

• For all projects with new art, we require a $500 minimum opening order. After the first order, feel free to order as many or as few as you need.

• Would you bring in your own steak to a steakhouse? We discourage this for many of reasons, but we will decorate your items in very specific cases. See our Customer Provided Garments page for more information.

• Sure, but only after a $500+ initial order to establish your design(s). Sorry, we don't do one-off orders or take on smaller projects. Our process is geared for larger production runs & reorders, not small one-offs. There are plenty of online vendors who can do this for you, maybe start at: customink.com

• Zero. We stock nothing at all. We order blanks from suppliers immediately as quotes are approved & paid in full.

• If everything is in stock with our suppliers, most items arrive within 2 to 7 business days.

• It depends on the decoration type, quantity & complexity of the art, but generally we begin decorating 1-3 days after blanks arrive & proofs are approved.

• Since everything we do is custom, we cannot accept returns. Once an item has your design on/in it, we can't take it back & then sell it to someone else! It is VERY important that you check over EVERY detail of your project prior to quote & proof approval.

• We can certainly measure an item to be sure it's not a manufacturing issue, but in nearly all cases we cannot replace items which do not fit. Again, check your quote thoroughly before you approve. If you want to be 100% sure, ask us to contact you when the blank products arrive (and BEFORE we decorate), so you can try an item(s) on. Restock fees & return freight apply to items needing exchanged prior to decoration.

We highly encourage you to look at product spec sheets and measurements when determining sizes. Links are usually made available in your quote. If not, just ask your sales rep.

• Yes, by special request, and we highly encourage this when ordering new garment styles. Just ask your sales rep to arrange this. We will contact you to to come try your items on before we decorate them.

• In nearly all cases, YES. We like the high level of quality control we get by applying designs to blank garments in-house.

• Some decoration partts are sourced from specialist suppliers, namely patches and digital prints. But as mentioned, we apply these designs to your garments in-house. To maintain ultra-high quality control, we do not "sub out" any of our decoration work, other than the few specific parts, mentioned previously. "Special product" orders such as coozies, paper products & signage are sourced from third party suppliers. Often times, orders through those vendors have setup fees & shipping costs, which we will include on your quote.